Data protection & privacy policy
Introduction
Activ8 Creative cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our services. Your personal data includes information such as:
Name
Address
Telephone number
Email address
Billing and payment information
Candidate information (for job applicants)
Other data collected that could directly or indirectly identify you.
Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.
If at any time you have questions about our practices or any of your rights described below, you may contact our dedicated team HYPERLINK "mailto:hello@activ8creative.co.uk" \h hello@activ8creative.co.uk. This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.
What personal data do we collect?
We collect personal data so that we can provide the best possible experience when you utilise our Services. Much of what you likely consider personal data is collected directly from you when you: 1. create an account or purchase any of our Services (eg: billing information, including name, address, payment details); 2. complete contact forms or request newsletters or other information from us (eg: email); or 3. participate in surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.
How we utilise personal data
We strongly believe in both minimising the personal data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:
Delivering, improving, updating and enhancing the Services we provide to you. We collect various personal data relating to your purchase, use and/or interactions with our Services. We utilise this personal data to:
Improve and optimise the operation and performance of our Services
Diagnose problems with and identify any security and compliance risks, errors, or needed enhancements to the Services
Detect and prevent fraud and abuse of our Services and systems
Collect aggregate statistics about use of the Services
Understand and analyse how you use our Services and what products and services are most relevant to you
Often, much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal data.
Sharing with trusted third parties. We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:
Processing credit card payments
Performing analysis of our Services and customers demographics
These third parties (and any subcontractors they may be permitted to use) have agreed not to share, use or retain your personal data for any purpose other than as necessary for the provision of Services.
We will also disclose your personal data to third parties:
in the event that we sell or buy any business or assets (whether a result of liquidation, bankruptcy or otherwise), in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
if we sell, buy, merge, are acquired by, or partner with other companies or businesses, or sell some or all of our assets. In such transactions, your personal data may be among the transferred assets.
Communicating with you. We may contact you directly or through a third-party service provider regarding products or services you have signed up to or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you'll find valuable if you give us consent, or where allowed based upon legitimate interests. You don't need to provide consent as a condition to purchase our goods or services. These contacts may include:
Text (SMS) messages
Telephone calls
Automated phone calls or text messages
If we collect personal data from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the personal data and whose privacy policy applies. In addition, it will describe any choice options you have in regards to the use and/or sharing of your personal data with a co-branded partner, as well as how to exercise those options.
If you make use of a service that allows you to import contacts (eg. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal data for the requested service. If you believe that anyone has provided us with your personal data and you would like to request that it be removed from our database, please contact us at HYPERLINK "mailto:hello@activ8creative.co.uk" \h hello@activ8creative.co.uk
Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any personal data about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
How you can update or delete your personal data
If you make a request to update or delete your personal data and that personal data is necessary for
the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
How we secure, store and retain your personal data
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.
We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
mandated by law, contract or similar obligations applicable to our business operations;
for preserving, resolving, defending or enforcing our legal/contractual rights; or
needed to maintain adequate and accurate business and financial records.
If you have any questions about the security or retention of your personal data, you can contact us at HYPERLINK "mailto:hello@activ8creative.co.uk" \h hello@activ8creative.co.uk.
Changes in our Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.
Contact Us
If you have any questions, concerns or complaints about our Privacy Policy or how we handle your personal data, you may contact our Office by email at HYPERLINK "mailto:hello@activ8creative.co.uk" \h hello@activ8creative.co.uk In the alternative, you may contact us by either of the following means:
By Mail: 11 Runwell Road, Runwell, Wickford, Essex SS11 7PS
By Phone: 01268 572525 / 01268 761900
We will respond to all requests, inquiries or concerns within 30 days.